At Brothers Indian Restaurant & Cafe (“we,” “our,” or “us”), we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website (brothersindianrestaurant.com), place an order, book a table, or communicate with us.
Please read this Privacy Policy carefully. By using our website or engaging with our services, you consent to the data practices described in this policy.
1> Information We Collect
We may collect personal information from you in various ways when you interact with our website or restaurant services. This includes:
- Personal Identification Information: Name, email address, phone number, and physical/delivery address.
- Reservation & Dining Details: Date and time of booking, party size, dietary preferences, special requests, or seating notes.
- Transaction & Order Data: Order details (dine-in, takeaway, or catering), purchase history, and delivery instructions.
- Payment Information: Payment details processed securely via third-party payment gateways (we do not store full credit card numbers on our servers).
- Technical & Usage Data: IP address, browser type, device type, operating system, pages visited, and browsing activity collected via cookies and analytics.
2> How We Collect Your Information
We collect information directly from you when you:
- Fill out our online contact or inquiry forms.
- Make a table reservation or book private event catering.
- Place an online order for takeaway or delivery.
- Subscribe to our newsletter, offers, or loyalty programs.
- Reach out to us via telephone, email, or social media channels.
- Interact with our website via automated tracking technologies (cookies).
3> How We Use Your Information
We use the information we collect for the following operational and customer service purposes:
- Fulfilling Orders & Reservations: Processing online orders, preparing meals, coordinating takeaway pickup/delivery, and managing table reservations.
- Customer Support: Responding to inquiries, feedback, reviews, and catering requests.
- Marketing & Communications: Sending promotional offers, seasonal menus, event announcements, or newsletter updates (you may opt out at any time).
- Website Improvement: Analyzing website performance, user experience, and optimizing navigation and layout.
- Legal & Regulatory Compliance: Fulfilling statutory obligations, managing business records, and safeguarding against fraudulent transactions.
4> Disclosure of Your Information
We respect your personal data and do not sell, rent, or trade your personal information to third parties. However, we may share your information with trusted third parties to facilitate our operations:
- Service Providers: Third-party partners who assist us with web hosting, online ordering systems, table reservation systems, payment processing, delivery drivers, and marketing automation.
- Legal Requirements: If required to do so by law, court order, or government regulation, or to protect the rights, property, and safety of our business, staff, or customers.
5> Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance user experience, remember your preferences, and analyze web traffic.
- Essential Cookies: Necessary for basic website functionality, such as navigating pages and securing online forms.
- Analytics Cookies: Help us understand how visitors interact with our site through anonymous data collection (e.g., Google Analytics).
You can choose to disable cookies through your browser settings; however, doing so may affect the functionality or responsiveness of certain features on our website.
6> Data Security
We implement appropriate technical, administrative, and physical security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. While we strive to use commercially acceptable means to protect your personal data, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
7> Accessing and Correcting Your Information
Under the Australian Privacy Principles (APPs), you have the right to request access to the personal information we hold about you and request corrections if any details are inaccurate, incomplete, or out of date.
To request access, update your information, or ask for your personal data to be deleted, please contact us at info@brothersindianrestaurant.com.
8> Third-Party Links
Our website may contain links to external third-party websites (such as social media platforms or delivery partner services). We are not responsible for the privacy practices, content, or policies of these third-party sites. We encourage you to read the privacy policies of any third-party websites you visit.
9> Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated “Effective Date.” We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
10> Contact Us
If you have any questions, concerns, or complaints regarding this Privacy Policy or our privacy practices, please contact us at:
Brothers Indian Restaurant & Cafe
📍 Address: A5/63-65 Turner Street, Port Melbourne VIC 3207, Australia
📞 Phone: 0421 950 000
✉️ Email: info@brothersindianrestaurant.com
🌐 Website: brothersindianrestaurant.com